INTRODUCTION TO FRESHWORKS

Freshworks Inc. provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and win customers for life.

The Freshworks cloud-based suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. The products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment.

KNOW OUR SUITE OF PRODUCTS:

About Freshworks?

All Solutions : Best-in-class customer and employee engagement

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Learn how Triforce Global Solutions Limited can help you use Freshworks to gain an edge in an increasingly competitive marketplace.

Customer Engagement Solutions:

  • Freshdesk: An omnichannel helpdesk ticketing system for customer support to delight customers and win them for life.
  • Freshchat: Modern messaging software for sales, marketing, and support to turn visitors into leads and customers into happy, engaged users
  • Freshcaller: A cloud PBX system to provide a seamless communication channel to customers

Sales & Marketing Solutions:

  • Freshsales: A CRM solution and sales system to enable sales teams with AI-based lead scoring, phone, email, activity capture, and more.
  • Freshmarketer: All-in-one conversion optimization suite to achieve better automation, faster conversions, and more sales.

Employee Engagement Solutions:

  • Freshservice: Refreshingly easy-to-use, simple-to-configure IT service management software to modernize IT and other business functions
  • Freshteam: A smart HR software to manage hiring, onboarding, time-off, employee data, and HR workflows
  • Freshrelease: Agile project management software to plan, track, test, and ship great software in a single place
  • Freshconnect: A contextual collaboration software to seamlessly collaborate with other teams with complete context

I selected Freshdesk to use as our support software over Zendesk, Zoho, and other tools in the first place because it was just a beautiful, smooth interface. My staff loved the idea that it was as simple as sending an email, getting a ticket, going into the portal, and checking the status.

Dr. R.J Gravel

Assistant Superintendent, CTO

Glenbrook High School District

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