How Triforce Helped Mermaid Maritime Cut Costs and Gain Agility with Infor SunSystems

Founded in 1983, Mermaid Maritime Public Company Limited is a trusted provider of subsea services for the offshore oil and gas industry. The company is headquartered in Sriracha, Chonburi, Thailand, and listed on the Singapore Stock Exchange. Mermaid operates across Southeast Asia and the Middle East. It delivers internationally certified services for petroleum platforms, pipeline installation, and decommissioning. Behind this work is a team of more than 500 skilled divers, engineers, technicians, and support staff.

As Mermaid expanded into new markets, it began standing up subsidiaries and business units in strategic locations. However, its existing IT infrastructure started to hold it back. That’s when the company turned to Triforce Global Solutions, a regional enterprise business software provider and consultancy, to help chart the path forward with Infor SunSystems.

The Challenge: Growing Faster Than the Infrastructure Could Support

Mermaid was running a segmented mix of on-premises systems across multiple subsidiaries and international offices. As a result, launching new business units was costly and slow. The disconnected setup also occasionally caused delays in data transmission and inconsistencies in financial information.

This was a real concern. Mermaid must meet the strict regulatory and compliance standards of the Singapore Stock Exchange. At the same time, it serves an evolving base of customers and projects across different countries.

So Mermaid needed more than new technology. It needed a partner who could help the company:

• Centralize operational data and workflows across every business unit, for fast and efficient collaboration
• Stand up accounting and cost-control processes on demand as new business units launched abroad
• Support accurate, timely financial reporting to satisfy regulatory requirements worldwide

Mermaid was also looking for a cloud-based platform. It needed to integrate smoothly with existing systems and scale as the company grew. Just as importantly, Mermaid wanted an implementation partner known for strong support and after-sales service. This is where Triforce came in.

The Triforce Difference: Guiding Mermaid to the Right Fit

Choosing a new financial platform is one thing. Implementing it in a way that solves a company’s real operational problems is another. That’s the gap Triforce closed for Mermaid.

Triforce worked hand-in-hand with the Infor team throughout the project. Together, they helped Mermaid translate a complex set of requirements into a working, well-tuned solution. Those requirements spanned compliance needs, multi-country operations, and rapid business unit expansion. The result was a solution built on Infor SunSystems on SaaS and Infor OS, fine-tuned specifically for Mermaid’s business.

In practice, this meant close, hands-on collaboration. Triforce’s consultants worked directly with Mermaid to configure SunSystems 6.4 around the realities of running a global offshore services business. This was never a generic, one-size-fits-all setup.

Mermaid’s Chief Financial Officer, Phiboon Buakhunngamcharoen, credited this collaboration for building the company’s confidence in both the solution and the team behind it. He also noted the high-quality support Mermaid received throughout Thailand and abroad. That kind of local, hands-on guidance is exactly what Triforce brings to every implementation — not just software expertise, but a genuine understanding of the operational and regulatory pressures unique to the region.

The Results

With Triforce’s implementation support behind it, Mermaid has seen measurable gains in cost, speed, and security:

• 60%+ reduction in software licensing and asset investment costs for its business continuity and disaster recovery plans
• Faster, more agile setup of new business units anywhere in the world, thanks to a solution configured to fit rather than simply installed
• Centralized data sharing, along with accurate and timely financial reporting for regulators
• Stronger data security across the organization

Because the cloud-based system was implemented correctly from the start, Mermaid’s business units can now connect and share data seamlessly. As a result, the company can meet the quarterly financial submission requirements of the Singapore Stock Exchange, while giving leadership real-time visibility into operations across every market it serves.

As Mermaid’s CFO put it, the company now believes the solution can meet its needs with high flexibility and deliver strong return on investment. That confidence comes as much from the right implementation partner as it does from the right software.

What’s Next

Building on this success, Mermaid Group plans to move its parent organization’s operations to a public cloud as well. This means integrating full turnkey processes across accounting, procurement, and inventory. As Mermaid continues expanding into the Middle East and beyond, Triforce remains a partner it can turn to for regional expertise and hands-on support.

🏆Looking for an implementation partner who understands the real-world demands of your industry?

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