TRIFORCE GLOBAL SOLUTIONS
DATA PROTECTION POLICY
This Data Protection Notice (“Notice”) sets out how Triforce Global Solutions (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data under Triforce’s possession and control, including personal data in the possession of organizations which we have engaged to collect, use, disclose or process personal data for our purposes.
As used in this Notice: “customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and “personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.
Depending on the nature of your interaction with us, some examples of personal data which we may collect from you might include but not restrict the range of data to just the following:
- Name, addresses, email addresses, and contact numbers;
- Demographic attributes;
- Photographs and other audio visual information;
- Transactional data, financial details and payment methods;
- Company data such as name, size and location, and your role within the company;
- Data collected from surveys and information that can be obtained publicly;
- Video chat recordings and data from sales and customer support;
- Unique IDs such as cookie ID on your browser;
Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).
COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA
Triforce does not collect your personal data unless
(a) it is provided to us on your own volition or through a third party who has been authorized by you to disclose your personal data to us (your “authorized representative”) after
(i) you (or your authorized representative) have been notified of the purposes for which the data is collected, and;
(ii) you (or your authorized representative) have provided written consent to the collection and usage of your personal data for those purposes, or;
(b) collection and use of personal data without consent is permitted or required by the PDPA or other laws.
We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorized by law).
We may collect and use your personal data for any or for all of the following purposes:
(a) performing obligations during or in connection with our provision of the goods and/or services requested by you;
(b) verification of your identity;
(c) responding to, handling, and processing queries, requests, applications, complaints, and feedbacks from you;
(d) managing your relationship with us;
(e) processing payment or credit transactions;
(f) sending your marketing information about our goods or services including notifying you of our marketing events, initiatives and other promotions;
(g) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
(h) any other purposes for which you have provided the information;
(i) transmitting to any unaffiliated third parties including our third-party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Thailand or abroad, for the aforementioned purposes; and
(j) any other incidental business purposes related to or in connection with the above.
In relation to products and services or in your interactions with Triforce, we may also notify you of other purposes for which we collect, use or disclose your Personal Data. If so, we will collect, use and disclose your Personal Data for these additional purposes as well, unless we have specifically notified you otherwise.
WITHDRAWING YOUR CONSENT & ACCESS AND CORRECTION OF PERSONAL DATA
You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.
Upon your request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.
However, please take note that depending on the nature of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described above.
Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.
PROTECTION OF PERSONAL DATA
To prevent your personal data from unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks, we have implemented the appropriate administrative, physical and technical measures to safekeep all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorized third party service providers and agents only on a need-to-know basis.
Please be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and will review and enhance our security measures accordingly.
ACCURACY OF PERSONAL DATA
To make sure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.
RETENTION OF PERSONAL DATA
Triforce will retain your Personal Data for the period of time to carry out the purposes for which your personal data was collected, for the other purposes set out in this policy, for business purposes and as required by relevant laws.
TRANSFERS OF PERSONAL DATA BETWEEN COUNTRIES
Triforce generally do not transfer your personal data between countries. In the event that we require to do so, we will obtain your consent for the transfer to be made and we will implement the necessary steps to ensure that your personal data stays protected based on a standard that is at least comparable to that provided under the data protection law that applied to your data.
DATA PROTECTION OFFICER
Should you have any enquiries or feedback on our personal data protection policies, please kindly contact Data Protection Officer.
DPO Officer – Mr. Krittapat Chaithavornkul
Triforce Global Business Solutions Limited
19th Floor, 88 Silom Road, Suriyawong, Bangrak, Bangkok 10500, Thailand